Refund Policy

Overview

MoonwalkAI provides two services: a self-serve AI video creation platform (Creator accounts) and a done-for-you managed content service (MoonwalkAI for Business). This policy explains refunds for both. Creator account terms are below. Business managed service terms are in the MoonwalkAI for Business section.

7-Day Money-Back Guarantee

Not satisfied after subscribing? We will refund your first subscription payment in full — no awkward questions asked.

Conditions

• Request must be made within 7 days of your first subscription charge
• No more than 1 video has been created since subscribing
• Guarantee is one-time per account
• Refund is issued to the original payment method within 5–10 business days
• Does not apply to credit pack purchases (see Credit Packs section below)

How to Claim

Email us at support@moonwalkai.online with the subject line "Guarantee Refund" and include your account email and order details.

After the 7-day window closes or once more than 1 video has been created, the standard no-refund policy below applies.

Refund Policy

We do not provide refunds for consumed credits or active subscription periods. This is because:

• The costs associated with AI video and image generation are incurred immediately upon processing
• Our AI service providers do not allow refunds for GPU processing time already consumed
• Offering refunds on completed processing would result in unrecoverable costs

Subscriptions

All subscription plans automatically renew at the end of each billing period. You may cancel your subscription at any time:

• Cancellations take effect at the end of the current billing period — you retain full access until then
• No partial refunds are issued for unused time within a billing period
• Cancellations can be made from your account settings at any time

Credit Packs

If you have unused credits remaining in your account, you may request a refund for those unused credits within 30 days of purchase. Refunds will be calculated based on the proportion of credits that remain unused at the time of the request.

• Refund requests must be submitted within 30 days of purchase
• Only unused credits are eligible — credits already consumed for generation are non-refundable
• Refunds are issued to the original payment method
• Credits are non-transferable

Exceptions

We may consider exceptions on a case-by-case basis in the following situations:

• You were charged multiple times for the same transaction due to a technical error
• Your account was charged after a confirmed cancellation
• A significant service outage prevented you from using the platform during your entire billing period

To request an exception, contact us within 7 days of the charge at the email below with your order details and reason for the request.

MoonwalkAI for Business — Billing & Refunds

This section applies exclusively to clients on the MoonwalkAI for Business managed service. Business accounts use flat monthly billing — there is no credit system.

Free Trial

Business clients begin with a 7-day free trial — no credit card required. During the trial our team delivers your first week of content.

• Content created during the trial is yours to keep, regardless of whether you subscribe
• If you do not subscribe at trial end, portal access is paused
• Your content and account data are retained for 30 days for download, then archived

Monthly Subscription Cancellations

Business subscriptions (Growth $199/month, Pro $349/month) renew monthly. If you cancel:

• Access continues until the end of the current billing period
• No partial-month refunds are issued — staff time for the month has already been allocated
• All content already delivered and approved is yours to keep

Refunds

Refunds on consumed billing periods are not available because managed service costs (staff time, AI generation, publishing) are incurred throughout the month. Exceptions we will consider:

• You were charged after a confirmed cancellation
• You were double-charged due to a billing error
• Zero content was delivered in your first paid billing month (excluding trial) and you cancel within that month

Delivery Shortfall Credits

If MoonwalkAI fails to deliver the agreed monthly video volume (16 for Growth, 30 for Pro), contact us at support@moonwalkai.online. We will issue a service credit for the shortfall to be applied in the following month.

Delivery delays caused by late client approvals, unanswered change requests, or social account connection issues on the client's side are not eligible for service credits.

Contact Us

If you have questions about this policy or believe you qualify for an exception, please reach out: